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Start with the page where the issue appears. Refresh once, open the details, and collect the key information before asking for help. Private keys are not needed for troubleshooting.

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Cannot enter console

Refresh Billing or Account. If payment worked but access is missing, include:
  • account email
  • order ID or payment reference
  • payment time
  • screenshot of Billing or Orders
  • screenshot of the access issue

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Balance looks wrong

Click Refresh. If it still looks wrong, open the group and check the wallet address. If you need help, include the public wallet address, group name, and a screenshot.

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Funding did not finish

Refresh the Wallets page and check the group balance. Start the launch after the expected SOL appears in the group.

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Image did not enter draft

Return to the Monitor candidate and check whether there were multiple images. Select the intended image before creating the draft. If the draft already exists, choose or upload the image in Mint.

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Clone did not load

Check the mint address. If the address is correct but details do not load, fill the draft manually. If you need help, include the mint address and a screenshot.

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Accepted but nothing happened

Accepted means Reixl received the command. Keep the task open and wait for the next status. If it stays stuck, include the task ID, token or mint, Wallet Group, current status, and a screenshot when you ask for help.

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Partial failure

Open the task detail and check what finished and what did not. Before sweeping SOL, check whether wallets still hold tokens.

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PNL looks wrong

Live PNL can change while a task is still active. Check ended PNL after the task is closed. If USD looks off, remember that SOL is the main number and USD is an estimate.